Refund & Payment Protection Policy
Last updated: [DD Month YYYY]
This policy explains how payments and refunds work for transactions completed on the Dozaara Platform.
1. Payment Protection Process
When a buyer pays for an item, the payment is collected and held by our payment partner and is released to the seller only after the buyer confirms satisfactory receipt of the item, or after the applicable confirmation window elapses without a dispute being raised.
2. Buyer Protection
If the item received materially differs from its listing description, or is not delivered, the buyer may raise a dispute within [X] days of delivery. Dozaara will review the dispute and may, at its discretion, direct a full or partial refund to the buyer or release of payment to the seller.
3. Non-Refundable Situations
- Buyer's remorse where the item matches the listing description.
- Disputes raised after the confirmation window has elapsed.
- Items explicitly marked "as-is" or "non-returnable" at the time of listing, where clearly disclosed.
4. Refund Timelines
Approved refunds are processed to the original payment method within [X]business days, subject to processing times of the buyer's bank or payment provider.
5. Cancellations
Orders may be cancelled by the buyer before the seller ships/hands over the item, subject to the seller's confirmation status at the time of cancellation.
6. Platform Fees
Any Dozaara service/platform fee is disclosed before payment and is [refundable/non-refundable] in case of a cancelled or disputed transaction.
7. How to Raise a Dispute
Disputes can be raised through the “Help” section in the app, or by contacting support@dozaara.com with your order ID and details of the issue.
8. Contact / Grievance Officer
[Grievance Officer Name]
Email: grievance@dozaara.com
Phone: [+91-XXXXXXXXXX]