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Draft template — legal review requiredThis page is a starting template based on common Indian e-commerce/consumer-protection practice. It contains placeholder fields (highlighted) that must be filled in with your actual company details, and the full document should be reviewed by a qualified lawyer before publishing, to ensure it fits your exact business model and complies with applicable law (including the DPDP Act 2023 and Consumer Protection (E-Commerce) Rules, 2020).

Privacy Policy

Last updated: [DD Month YYYY]

This Privacy Policy explains how [Company Legal Name Pvt. Ltd.](“Dozaara”, “we”, “us”, “our”) collects, uses, stores, shares and protects personal data of users (“you”) of the Dozaara website and mobile application (together, the “Platform”), in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. Information We Collect

  • Account information: name, phone number, email address, date of birth.
  • Identity verification information: government ID document, selfie/photo, and verification status.
  • Listing information: product photos, descriptions, price, location.
  • Transaction information: order history, payment status (payment card/UPI details are processed by our payment partner and are not stored by us).
  • Communications: messages exchanged between buyers and sellers on the Platform, and correspondence with customer support.
  • Device and usage information: IP address, device identifiers, app usage logs, approximate location.

2. How We Use Your Information

  • To create and verify your account and prevent fraud.
  • To facilitate listings, transactions, and communication between buyers and sellers.
  • To provide AI-assisted pricing suggestions and product recommendations.
  • To provide customer support and resolve disputes.
  • To send transactional notifications (e.g., order updates) and, where consented, promotional communications.
  • To comply with legal obligations and respond to lawful requests from authorities.

3. Sharing of Information

We do not sell your personal data. We may share information with: verified counterparties to a transaction (limited to what is necessary to complete that transaction), payment processing partners, identity-verification partners, delivery/logistics partners, and government or law-enforcement authorities where legally required.

4. Data Retention

We retain personal data for as long as your account is active and as required to comply with our legal, accounting, or reporting obligations, after which it is deleted or anonymised.

5. Your Rights

You have the right to access, correct, and request deletion of your personal data, and to withdraw consent for optional processing, subject to applicable law. Requests can be made by writing to our Grievance Officer (see Contact section).

6. Data Security

We use reasonable technical and organisational safeguards (encryption in transit, access controls) to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

8. Children's Privacy

The Platform is intended for users who are [18] years or older. We do not knowingly collect personal data from children.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be notified to you through the Platform or by email.

10. Contact / Grievance Officer

[Grievance Officer Name]
Email: grievance@dozaara.com
Phone: [+91-XXXXXXXXXX]
Address: [Registered Office Address]

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